We develop automated solutions to regain lost customers intelligently.
uptain-Activation – Exit Intent Popups
With uptain-Activation, you support your customers’ purchasing processes with automated and personalized dialog windows, thus preventing customers from leaving your online shop without buying anything.
With our individual approach, you ensure that your customers solve certain problems independently. Our technology recognizes the problem of each customer and provides the appropriate support in an automated manner whilst not annoying customers. E. g. voucher codes for price-sensitive customers and a telephone number for elderly people with questions.
Mechanics & Logic
uptain examines the behavior of any visitor and recognizes (e.g. based on tab changes or app switching, scrolling movements, use of back button or cursor movements) if a user is about to exit the page – without completing a purchase.
Just before the user exits the page, a dialogue window will be displayed that is suitable for the current situation of the user and provides assistance in the best way possible. Depending on the reason why the user is about to leave, the uptain-Algorithm selects suitable messages such as telephone numbers, WhatsApp messages, emails or for certain price-sensitive customers voucher codes for specific shopping cart values.
uptain-Mails – Get Customers back using emails
With uptain-mails, you can automatically send personalized service emails to customers who have put something into the shopping cart but could not successfully complete the purchase (lost customer). Within the EU you will need to have a suitable opt-in or § 7 Abs. 3 UWG applies.
With our technology, we automatically segment all lost customers according to cancellation reason as well as behavioral profile and optimize each individual e-mail according to time, address, content, etc.
Mechanics & Logic
uptain identifies that a customer put something into the shopping cart – but did not complete the purchase within a defined time frame.
When the waiting time expired, uptain will send an email to that customer to help in the best way possible. In uptain’s backend the uptain-Algorithm calculates based on the behavior of that user what the reason for the abandonment was and sends a suitable service email.
Cross Device Tracking
Our technologies take into account the Customer Journey across different devices of your customers. This also applies to guests and new customers.
Sustainable Conversion Optimization
We specialize in the conversion optimization for small and medium sized online shops in all steps of the Customer Journey.
The clear focus on personalized communication as a service (as opposed to advertising) gives your customers the information they need, depending on the situation.
Individual Live Dashboard
With our live dashboard, you can always have an overview of your current regained customers (e.g. number, sales, countries, language, etc.) at any time.
Optimize the regaining of lost customers by using intelligent data processing, big data benchmarks and automated A / B tests. more ..
Data Privacy & GDPR
We will only sent emails to customers with suitable double opt-ins or in case of § 7 Abs. 3 UWG. We provide exemplary data privacy text incl. opt-out function. more ..
Within just 30 minutes, you will automatically regain your lost customers fully automated. This way, you increase your sales sustainably by up to 10%.
Our customized and service-oriented customer communication gives uptain the ability to reach a particularly high response rate and a long-term customer relationship for you.
10% More Sales possible
With our solutions, you can regain approximately 30% of your lost customers automatically. This allows you to increase your sales sustainably with a very low effort.
Integration in just 30 Minutes
Our solution offers an optimal user experience. With the help of manuals and technical support, people with no programming skills can quickly and easily implement the integration. more ..
Only if we successfully regain lost customers and thus increase your sales, you pay a commission. The specific percentage depends e.g. on the industry and revenue of your online shop.
OR: monthly flat fee
Upon your request you can pay a monthly fixed fee. We will define the exact amount together and it will depend on your unique visitors, revenues, shopping cart values etc.
Data Privacy & GDPR
Data Processing Addendum / GDPR
uptain will work as a data processor for you. Thus, uptain is not considered a “third party” in the sense of data protection laws and can process personal data for you.
Secure Data Storage
All servers apply with up-to-date security standards and protect all data from unauthorized access.
Encrypted Data Transfer
All data is transferred encrypted from the online shop to our servers thereby using randomised IDs.
Server Location Germany
The servers used are located in Frankfurt, Germany and thus need to apply with German security and data protection laws.
The uptain-Algorithm permanently handles several million data points and takes into account a variety of factors to maximize the regain rate for you.
Intelligent data processing
It processes both website information, as well as visitor and environment data, to automatically segment your customers.
Automated A / B tests
Automated A / B tests are carried out continuously for all texts, images and communication channels.
Big Data Benchmarks
The analysis of anonymised data of all our customers leads to individual benchmarks for each online shop.
How to integrate uptain?
The integration of uptain is done in three easy steps even without IT knowledge.
You have control over which customer approach is used (e.g., personally, factually, you, you), which is the earliest contact time, or which customer groups are to be excluded.
After a brief consultation with you we create an individual configuration. Together, we set up a separate e-mail address on your e-mail server to help you control and interact with your customers.